Help & Support

Either works. A 30–60 second clip from just after you leave is ideal. Audio alone lets us measure barking and whining bouts; video adds pacing rhythm (repetitive movement). Video gives the fuller read-out, but audio-only is perfectly usable if that's easier to capture.

A read-out measures observable signals (barking/whining bouts, how much is high-pitched whining, and pacing rhythm), not feelings, and it isn't a diagnosis. See our full disclaimer on the Terms page. One clip is a snapshot, so a few clips over several days are more reliable. If a read-out still seems wrong, tell us via the form below. That's genuinely useful for us to know.

No card is required to start the 3-day trial. If you add a payment method before it ends, your plan continues and bills monthly at its price until you cancel. If you don't, the plan simply ends with the trial and nothing is charged. Your pets and past read-outs stay in your account, and you can subscribe again any time to analyze new clips.

Starter and Pro include clip read-outs and specialist introduction requests; Pro adds priority specialist introductions (when a specialist is available in your area) and more pets on one account. Practice Coach is for working through separation anxiety: a daily practice plan that starts under the point your dog struggles, a review of each filmed practice absence that sets the next length for you, a progress chart, and clip read-outs. If you bought a $9 read-out, your code takes $9 off the first month.

Go to Dashboard → Billing. You can switch plans or cancel there directly — cancellation takes effect at the end of your current billing period, and there's no retention flow to fight through.

Yes — from any pet's page, use "Share with a vet" to generate a secure link with their score, trend, and indicator history. No AnimaSense account is required on their end, and you can revoke the link at any time.

Only you, unless you generate a share link yourself. We don't sell pet or health data, and we don't use it for anything beyond giving you the analysis you asked for. Full details are on our Privacy page.

Camera integrations are in early access as a waitlist right now — neither platform currently offers a public API for third-party analysis, so we're honest that it's not live yet rather than faking it. Join the waitlist from Settings → Camera integrations and we'll email you when it's ready.

From Account settings you can delete individual pets, uploaded clips, or your entire account. Deleting your account removes your pets, uploads, and analysis history — it isn't reversible, so export anything you want to keep first.