Help & Support

Either works. A 15–30 second clip is enough — audio alone (barking, whining) or video (posture, pacing, body language). Video generally gives a richer read-out since we can pick up both visual and audio cues, but audio-only is perfectly usable if that's easier to capture.

It's a heuristic signal built from observable indicators, not a diagnosis — see our full disclaimer on the Terms page. If a score seems off, upload a couple more clips over the next few days; one clip is a snapshot, a short trend is a much more reliable signal. If it still seems consistently wrong, tell us via the form below — that's genuinely useful for us to know.

No card is required to start a trial. If you add a payment method and don't cancel before day 14, your subscription begins billing monthly at your plan's price. If you never add a card, your account simply stays on the free tier — nothing is charged automatically.

Both include unlimited clip uploads and Pawsitivity Score tracking. Pro adds priority specialist matching (faster turnaround if you request a behavioral specialist) and support for more pets on one account. If you're just monitoring one pet casually, Starter covers it.

Go to Dashboard → Billing. You can switch plans or cancel there directly — cancellation takes effect at the end of your current billing period, and there's no retention flow to fight through.

Yes — from any pet's page, use "Share with a vet" to generate a secure link with their score, trend, and indicator history. No AnimaSense account is required on their end, and you can revoke the link at any time.

Only you, unless you generate a share link yourself. We don't sell pet or health data, and we don't use it for anything beyond giving you the analysis you asked for. Full details are on our Privacy page.

Camera integrations are in early access as a waitlist right now — neither platform currently offers a public API for third-party analysis, so we're honest that it's not live yet rather than faking it. Join the waitlist from Settings → Camera integrations and we'll email you when it's ready.

From Account settings you can delete individual pets, uploaded clips, or your entire account. Deleting your account removes your pets, uploads, and analysis history — it isn't reversible, so export anything you want to keep first.